During this initial visit your practitioner will:

1. Discuss relevant medical history with you to gain an understanding of your injury
2. Physical examination to assist in the accurate diagnosis of your problem
3. Establish provisional diagnosis/s
4. Devise a rehabilitation and treatment plan
5. Provide hands-on treatment 
6. Educate you about your condition

If you have private health insurance please bring your member card. 

If you have a GP referral please bring it to your appointment or arrange for your GP to fax or email it to us prior to your appointment. 

Further, if you have any relevant test results such as x-rays or an MRI bring these with you or send them to our email: info@backontracksportsphyiotherapy.com.au

We are open 6 days a week so whilst availability does vary, in most instances, we should be able to arrange an appointment for the same day, or certainly within 24 hours.

Please phone (03) 9885 8456 or alternatively you can make an appointment online here.

Yes. If you have private health insurance physiotherapy extras cover, we can claim this on the spot through our HICAPS machine.

Yes, your physiotherapist can refer for X-ray and MRI scans and an ultrasound examination. We will always wish to assess you to prior to you getting a scan, as there are often particular images that best help to differentiate between conditions. This reduces the chance of you needing further scans.

Payment is required at the time of the consultation. The clinic accepts cash and credit card.

HICAPS

Claim your Health Insurance rebate on the spot.

Medicare

Talk to your GP about a possible referral under the Enhanced Primary Care scheme, giving you 5 partially covered treatments for chronic conditions per calendar year. 

Back on Track Sports Physiotherapy requires a minimum of 24 hours' notice of an appointment cancellation or rescheduling in order for you to avoid a late cancellation fee.

1.1 It is expected that if you cannot keep an appointment with us, that notice is given as soon as possible by calling the practice and leaving a message if it is after hours.

1.2 If less than six (6) hours notice is given, a late cancellation fee of $55 will apply. 

1.3 If you arrive late to an appointment, but within your appointed time slot, you may receive a shorter consultation in an effort not to inconvenience other clients waiting.

1.4 If you either arrive after or entirely miss an appointment, you will be charged the consultation fee in full.

1.5 Exceptions may be made for immediate emergencies only, (eg. medical emergencies, car breaking down on the way), at the clinic’s discretion. This does not include last-minute work commitments, family commitments, change of plans, forgetfulness, etc. 

We are committed to providing exceptional healthcare to our clients.  If you are unable to do so, please advise us in an appropriate time, so that other clients may be offered your appointment time.