Cancellation and no-show policy

Back on Track Sports Physiotherapy requires a minimum of 24 hours' notice of an appointment cancellation or rescheduling in order for you to avoid a late cancellation fee.

1.1 It is expected that if you cannot keep an appointment with us, that notice is given as soon as possible by calling the practice and leaving a message if it is after hours.

1.2 If less than six (6) hours notice is given, a late cancellation fee of $50 will apply. 

1.3 If you arrive late to an appointment, but within your appointed time slot, you may receive a shorter consultation in an effort not to inconvenience other clients waiting.

1.4 If you either arrive after or entirely miss an appointment, you will be charged the consultation fee in full.

1.5 Exceptions may be made for immediate emergencies only, (eg. medical emergencies, car breaking down on the way), at the clinic’s discretion. This does not include last-minute work commitments, family commitments, change of plans, forgetfulness, etc. 

We are committed to providing exceptional healthcare to our clients. This policy is in place out of consideration for both our practitioners and patients. When appointments are missed without prior notice, it results in valuable time being unused, leaving our practitioners without the opportunity to assist another patient who may be in need of care.